Welcome to the website colorfulbutterflyhouseshop.com (the “Website”) of Colorful Butterfly House LLC (hereinafter referred to as “we” or “Company”). To ensure that you understand our refund policy, we have established the following refund terms (hereinafter referred to as “Terms”). Please read these Terms carefully before purchasing. If you have any questions, please feel free to contact us.
- Refund Policy Overview
We are committed to ensuring that you are satisfied with your purchase. If you are not satisfied with your purchase, we provide a refund service. The refund policy applies to returned items that meet the conditions described below.
- Refund Conditions
To request a refund, your return must meet the following conditions:
Return Time: You must request a return within 30 days from the date you received the item. Return requests after 30 days will not be accepted.
Item Condition: The item must be in unused, unwashed and original packaging. Returned items should be accompanied by all original tags and packaging.
Non-returnable items: The following items are not eligible for refund or return: custom-made items, personal hygiene products (such as underwear, swimwear), promotional discount items (subject to specific promotion terms).
- Return Procedure
To return an item for a refund, please follow the steps below:
Contact Customer Service: Contact our Customer Service team via email or phone +1 520-231-8907 and provide your order number and reason for return.
Obtain Return Authorization: We will provide a return authorization number and return address. Please do not send the item back directly, you must obtain a return authorization.
Returning Items: Return the item to the specified address using a reliable shipping method. Please retain the return receipt and tracking number for reference.
Return Audit: We will inspect the returned item upon receipt to ensure that it meets the refund conditions.
- Refund Processing
Refund processing time is 14 business days after receiving the returned item. The refund will be refunded to the original payment method, and the specific time depends on the processing time of your payment institution or bank.
Refunds to original payment method: Refunds will be processed to the original payment method, such as credit card, debit card or payment platform. Please note that some banks or payment institutions may require additional processing time.
- Shipping costs
Return shipping costs: Unless the product is of quality problems or shipped incorrectly, the return shipping costs are borne by you. We recommend using a trackable shipping method to return the product to ensure the safe delivery of the package.
Shipping refund: If your return request is due to shipping costs incurred by us because we sent the wrong product or the product is defective, we will bear the corresponding shipping costs.
- Return does not meet the conditions
If the returned product does not meet the refund conditions, we will notify you and arrange for the product to be returned to you. Products that do not meet the refund conditions will not be refunded and you will be responsible for the shipping costs of the returned products.
- Changes to the refund policy
We reserve the right to update or modify these refund terms at any time. The updated terms will be posted on this page and will take effect from the date of posting. It is recommended that you check the refund terms regularly to be aware of any updates or changes.
- Contact Us
If you have any questions about your refund or need further information, please contact us at:
Phone: +1 520-231-8907
Email: maximmckearn@colorfulbutterflyhouseshop.com
Mailing Address:
Colorful Butterfly House LLC
8431 E Jensen St
Mesa, AZ 85207-3172
United States
Thank you for choosing Colorful Butterfly House LLC. We are committed to providing a great shopping experience and providing you with the necessary support.